What should be clarified first while taking an order from a customer in handicrafts?

Correct answer: Design, quantity, price and delivery time

When taking a handicraft order, the design, quantity, agreed price and delivery deadline should be confirmed first. These details make the customer's expectations and the artisan's work requirements clear, reducing the chance of later disputes. Name and address are useful details, but they do not define the main terms of the order. Exam tip: remember the four key points—design, quantity, price and time.