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If a person becomes angry while listening to a customer's complaint which skill will be useful first?यदि किसी व्यक्ति को ग्राहक की शिकायत सुनते समय गुस्सा आता है तो कौन सा कौशल पहले उपयोगी होगा?
Answer and explanationउत्तर और व्याख्या
Correct answer:सही उत्तर: Emotion control and active listeningभावना नियंत्रण और सक्रिय सुनना
First staying calm and listening is the start of service improvement. In exams connect complaint handling with emotion management.पहले शांत होकर सुनना सेवा सुधार की शुरुआत है। परीक्षा में complaint handling को emotion management से जोड़ें।
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