If employee complaints and inspection reports give different signals in ergonomic assessment what should be done?

Correct answer: Both sources should be combined and real work behaviour should be observed again

Direct answer: Option D is correct. Ergonomic assessment studies how a real task affects people and how the workplace design affects their safety, comfort and efficiency. Employees may notice pain, fatigue or awkward movements that a short inspection misses. An inspection may reveal posture, reach or equipment problems that employees do not mention. Therefore conflicting signals should not be dismissed; both sources should be compared, followed by another observation of actual work, questions to workers and, where needed, measurements. Option A is wrong because rejecting complaints hides evidence. Option B is wrong because an inspection can be useful. Option C is too extreme: work need not automatically stop unless there is an immediate serious danger. Option D combines evidence and checks the real behaviour, so it is the most reliable response. Memory cue: good assessment listens, observes and verifies.