If an entrepreneur finds the cause instead of getting angry at customer complaints, what is shown?

Correct answer: Problem-solving ability

A customer complaint can be treated as information about a problem rather than as a personal insult. An entrepreneur who remains calm, investigates the cause, and searches for a remedy is applying problem-solving ability. The process may include listening carefully, defining the actual difficulty, checking evidence, finding its cause, considering possible solutions, and testing an improvement. This approach can protect customer trust and help prevent the same problem from happening again. It also shows a practical and responsible response to feedback.

Option D is correct because finding the cause and developing a solution are central parts of problem solving. Anger or ego would make it harder to understand the complaint, while fear of work would encourage avoidance. Customer opposition is not shown when the entrepreneur is trying to resolve the issue. The situation does not require that the first solution be perfect; the important quality is the willingness and ability to analyse the problem and act constructively. Therefore, problem-solving ability is the best choice.