If an entrepreneur adds family members to the business without clarifying roles, what problem may occur?

Correct answer: Responsibility confusion and work conflict

The direct answer is A: responsibility confusion and work conflict. In a family business, people may care about one another, but goodwill alone does not organize work. Each person should know their duties, authority, reporting relationship, schedule, and expected results. If roles are not clarified, two people may do the same task, or everyone may assume someone else will do it. Decisions can be delayed, disagreements can increase, accountability becomes unclear, and business operations may suffer. Option A correctly identifies the likely problem. Option B is wrong because quality does not automatically improve merely because relatives join. Option C is wrong because unclear duties can weaken record-keeping rather than improve it. Option D is wrong because customers are not always satisfied; service may become inconsistent. Clear communication and written responsibilities can reduce these problems. Memory cue: family relationship is not a job description; define the role first.