If a person examines a problem at work using evidence and sensitivity instead of reacting emotionally, what does this indicate?

Correct answer: Mature analytical approach

Correct answer: A, a mature analytical approach. To understand this, separate two useful qualities. Analysis means examining facts, evidence, causes, and possible results before deciding. Sensitivity means recognising how the problem affects other people and responding respectfully. A mature worker combines both: the person does not ignore facts, but also does not treat people as if their feelings are unimportant. For example, if a colleague makes an error, the person checks what happened, listens to the colleague, and then plans a fair solution. Option A is correct because it combines careful reasoning with human understanding. B is wrong because an impulsive approach reacts quickly without sufficient thought. C is wrong because indifference shows a lack of concern, not sensitivity. D is wrong because using evidence and empathy does not itself show hidden ego. Memory cue: mature thinking is “facts plus empathy,” not emotion alone or facts without humanity.