Why is maintaining quality important in business?
Answer and explanation
Correct answer: It increases customer trust and repeat purchase
Consistent quality means that a product or service meets the promised standard and gives customers expected value. This builds trust, reduces avoidable complaints and makes repeat purchase more likely. Option A states the main benefit. Quality control does not aim to create complaints, make service useless or remove the entrepreneur’s responsibility.
Frequently asked questions
What is the correct answer to this question?
It increases customer trust and repeat purchase
Why is this the correct answer?
Consistent quality means that a product or service meets the promised standard and gives customers expected value. This builds trust, reduces avoidable complaints and makes repeat purchase more likely. Option A states the main benefit. Quality control does not aim to create complaints, make service useless or remove the entrepreneur’s responsibility.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
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