Why is increasing only advertising not enough when customer experience is poor?
Answer and explanation
Correct answer: क्योंकि मूल समस्या सेवा या उत्पाद में रह सकती है
Advertising may attract people to try a product, but it cannot permanently correct defects, delays, rude service or poor usability. If the underlying experience remains weak, new customers may leave and existing customers may not return. The enterprise should diagnose and improve the product or service before relying on more promotion.
Frequently asked questions
What is the correct answer to this question?
क्योंकि मूल समस्या सेवा या उत्पाद में रह सकती है
Why is this the correct answer?
Advertising may attract people to try a product, but it cannot permanently correct defects, delays, rude service or poor usability. If the underlying experience remains weak, new customers may leave and existing customers may not return. The enterprise should diagnose and improve the product or service before relying on more promotion.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship.
