Why is after-sales service important in business?
Answer and explanation
Correct answer: It helps build customer trust and long-term relationships
After-sales service includes assistance such as installation, guidance, maintenance, warranty support, or complaint handling after purchase. Prompt and fair support helps the customer obtain the promised value, increases trust, and can encourage repeat purchases and recommendations. It does not remove the need for the product or generally violate law. Thus, option A is correct.
Frequently asked questions
What is the correct answer to this question?
It helps build customer trust and long-term relationships
Why is this the correct answer?
After-sales service includes assistance such as installation, guidance, maintenance, warranty support, or complaint handling after purchase. Prompt and fair support helps the customer obtain the promised value, increases trust, and can encourage repeat purchases and recommendations. It does not remove the need for the product or generally violate law. Thus, option A is correct.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Internal Trade. Topic: Retail Trade.
