Why are communication skills important for an entrepreneur while dealing with a difficult customer?
Answer and explanation
Correct answer: Because they help understand the problem and give a calm solution
Effective communication includes listening carefully, clarifying the complaint, acknowledging the customer’s concern, explaining realistic options, and responding respectfully. These steps reduce misunderstanding and support a fair solution. Ignoring the customer, answering without listening, or lying does not solve the problem and damages trust.
Frequently asked questions
What is the correct answer to this question?
Because they help understand the problem and give a calm solution
Why is this the correct answer?
Effective communication includes listening carefully, clarifying the complaint, acknowledging the customer’s concern, explaining realistic options, and responding respectfully. These steps reduce misunderstanding and support a fair solution. Ignoring the customer, answering without listening, or lying does not solve the problem and damages trust.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
