Which is a good way to understand customers’ needs?
Answer and explanation
Correct answer: Asking questions and listening carefully to their feedback
Asking clear questions and listening carefully to feedback provides direct information about customers’ needs, problems, preferences, and expectations. It is more reliable than guessing and can guide product improvement. Avoiding customers or dismissing complaints removes useful evidence and may cause the business to offer an unsuitable solution.
Frequently asked questions
What is the correct answer to this question?
Asking questions and listening carefully to their feedback
Why is this the correct answer?
Asking clear questions and listening carefully to feedback provides direct information about customers’ needs, problems, preferences, and expectations. It is more reliable than guessing and can guide product improvement. Avoiding customers or dismissing complaints removes useful evidence and may cause the business to offer an unsuitable solution.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
