Which decision is best for long-term enterprise success?
Answer and explanation
Correct answer: Maintaining customer trust and quality
Long-term success depends on customers receiving reliable value and continuing to trust the enterprise. Maintaining quality and responding honestly supports repeat purchases, recommendations, and a good reputation. Reducing quality, making false promises, or hiding complaints may produce a short-term benefit, but they create dissatisfaction and loss of trust. Sustainable success requires ethical conduct as well as financial performance.
Frequently asked questions
What is the correct answer to this question?
Maintaining customer trust and quality
Why is this the correct answer?
Long-term success depends on customers receiving reliable value and continuing to trust the enterprise. Maintaining quality and responding honestly supports repeat purchases, recommendations, and a good reputation. Reducing quality, making false promises, or hiding complaints may produce a short-term benefit, but they create dissatisfaction and loss of trust. Sustainable success requires ethical conduct as well as financial performance.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
