When is customer feedback most useful for an entrepreneur?
Answer and explanation
Correct answer: When it is honestly understood and used for improvement
Feedback becomes useful when the entrepreneur collects it from relevant customers, listens without defensiveness, identifies common patterns, and converts the findings into specific improvements. Both praise and criticism may contain information. Deleting complaints or accepting only praise creates a distorted picture of performance. Therefore, honest interpretation followed by action makes option A the correct answer.
Frequently asked questions
What is the correct answer to this question?
When it is honestly understood and used for improvement
Why is this the correct answer?
Feedback becomes useful when the entrepreneur collects it from relevant customers, listens without defensiveness, identifies common patterns, and converts the findings into specific improvements. Both praise and criticism may contain information. Deleting complaints or accepting only praise creates a distorted picture of performance. Therefore, honest interpretation followed by action makes option A the correct answer.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
