What is the most suitable method for an entrepreneur to understand a customer's problem?
Answer and explanation
Correct answer: Ask customers questions and observe
Direct questions, careful listening, and observation provide evidence about what customers do, need, and find difficult. Using both conversation and observation is useful because people may describe a problem differently from how they behave in practice. Guessing alone is unreliable, while ignoring the issue or copying competitors does not establish the customer’s actual need.
Frequently asked questions
What is the correct answer to this question?
Ask customers questions and observe
Why is this the correct answer?
Direct questions, careful listening, and observation provide evidence about what customers do, need, and find difficult. Using both conversation and observation is useful because people may describe a problem differently from how they behave in practice. Guessing alone is unreliable, while ignoring the issue or copying competitors does not establish the customer’s actual need.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
