What is the correct use of customer feedback?
Answer and explanation
Correct answer: Improving the service or product
Customer feedback provides information about what users value, what problems they experience, and where expectations are not being met. A business can analyse this information and use it to improve a product, service, process, or communication. Feedback should not be accepted uncritically, but ignoring or hiding it removes a valuable learning source. Closing the business is not its normal purpose.
Frequently asked questions
What is the correct answer to this question?
Improving the service or product
Why is this the correct answer?
Customer feedback provides information about what users value, what problems they experience, and where expectations are not being met. A business can analyse this information and use it to improve a product, service, process, or communication. Feedback should not be accepted uncritically, but ignoring or hiding it removes a valuable learning source. Closing the business is not its normal purpose.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
