What is the biggest benefit of customer satisfaction for an entrepreneur?
Answer and explanation
Correct answer: Repeat purchases and a good image are created
Customer satisfaction means that a product or service has met or exceeded the customer’s reasonable expectations. A satisfied customer is more likely to purchase again, remain loyal, and recommend the business to others. These responses can strengthen the enterprise’s reputation and long-term sales. Hence, option A is correct. Satisfaction does not make costs zero, eliminate competitors, or allow a business to operate without continuing effort.
Frequently asked questions
What is the correct answer to this question?
Repeat purchases and a good image are created
Why is this the correct answer?
Customer satisfaction means that a product or service has met or exceeded the customer’s reasonable expectations. A satisfied customer is more likely to purchase again, remain loyal, and recommend the business to others. These responses can strengthen the enterprise’s reputation and long-term sales. Hence, option A is correct. Satisfaction does not make costs zero, eliminate competitors, or allow a business to operate without continuing effort.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
