What can be the result of good customer service?
Answer and explanation
Correct answer: The customer can become satisfied and trusting
Good customer service means responding politely, giving accurate information, solving complaints, and providing timely support. Such treatment can increase satisfaction, trust, repeat purchases, and positive recommendations. Therefore option A is correct. Anger, stopped sales, and reduced quality are not normal results of genuinely good service, though no business can guarantee satisfaction in every case.
Frequently asked questions
What is the correct answer to this question?
The customer can become satisfied and trusting
Why is this the correct answer?
Good customer service means responding politely, giving accurate information, solving complaints, and providing timely support. Such treatment can increase satisfaction, trust, repeat purchases, and positive recommendations. Therefore option A is correct. Anger, stopped sales, and reduced quality are not normal results of genuinely good service, though no business can guarantee satisfaction in every case.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: Business, Trade and Commerce. Topic: Trade and Auxiliaries to Trade.
