In which situation is an entrepreneur’s decision considered customer-centred?
Answer and explanation
Correct answer: When the decision considers the customer’s problem and convenience
A customer-centred decision begins by understanding the customer’s actual needs, difficulties, expectations, and ability to use the product or service. It then attempts to provide a useful solution and a convenient experience. Such decisions can improve satisfaction and build lasting relationships. Ignoring customer views, focusing only on the entrepreneur’s convenience, or producing something without a genuine need reflects a product-centred or self-centred approach, not customer orientation.
Frequently asked questions
What is the correct answer to this question?
When the decision considers the customer’s problem and convenience
Why is this the correct answer?
A customer-centred decision begins by understanding the customer’s actual needs, difficulties, expectations, and ability to use the product or service. It then attempts to provide a useful solution and a convenient experience. Such decisions can improve satisfaction and build lasting relationships. Ignoring customer views, focusing only on the entrepreneur’s convenience, or producing something without a genuine need reflects a product-centred or self-centred approach, not customer orientation.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
