If two entrepreneurs sell the same product, but one gives better service and timely delivery, why may that entrepreneur gain an advantage?
Answer and explanation
Correct answer: ग्राहक अनुभव बेहतर होने के कारण
Customers evaluate not only the physical product but also ordering, communication, reliability, delivery, after-sales support, and problem resolution. Better service and timely delivery reduce inconvenience and build satisfaction and trust, creating a service-based competitive advantage. They do not eliminate costs, regulations, or the underlying need for the product.
Frequently asked questions
What is the correct answer to this question?
ग्राहक अनुभव बेहतर होने के कारण
Why is this the correct answer?
Customers evaluate not only the physical product but also ordering, communication, reliability, delivery, after-sales support, and problem resolution. Better service and timely delivery reduce inconvenience and build satisfaction and trust, creating a service-based competitive advantage. They do not eliminate costs, regulations, or the underlying need for the product.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
