If customers repeatedly complain about delayed service, what should an entrepreneur do?
Answer and explanation
Correct answer: Check and improve the service process
Repeated complaints indicate that a stage of the service process may be causing delays. The entrepreneur should locate the problem, examine staffing, scheduling, supplies, or communication, and introduce a practical correction. Ignoring complaints or blaming customers does not remove the cause, while stopping the entire service is an unnecessarily extreme response. Therefore, A is best.
Frequently asked questions
What is the correct answer to this question?
Check and improve the service process
Why is this the correct answer?
Repeated complaints indicate that a stage of the service process may be causing delays. The entrepreneur should locate the problem, examine staffing, scheduling, supplies, or communication, and introduce a practical correction. Ignoring complaints or blaming customers does not remove the cause, while stopping the entire service is an unnecessarily extreme response. Therefore, A is best.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
