If customers repeatedly complain about delayed service, what should an entrepreneur do?
Answer and explanation
Correct answer: Identify the cause and improve the service process
Repeated complaints are evidence that some part of the service process may be failing, such as scheduling, staffing or delivery. The entrepreneur should investigate the cause, discuss it with the team and introduce a practical correction. Option A uses feedback constructively; ignoring or blaming customers leaves the underlying problem unresolved.
Frequently asked questions
What is the correct answer to this question?
Identify the cause and improve the service process
Why is this the correct answer?
Repeated complaints are evidence that some part of the service process may be failing, such as scheduling, staffing or delivery. The entrepreneur should investigate the cause, discuss it with the team and introduce a practical correction. Option A uses feedback constructively; ignoring or blaming customers leaves the underlying problem unresolved.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
