If an entrepreneur treats customer complaints as a source of learning, which quality is shown?
Answer and explanation
Correct answer: Openness to improvement
A complaint can reveal a gap in product quality, service, communication, or customer expectations. An entrepreneur who listens, identifies the cause, and improves the offering demonstrates openness to learning and improvement. Ignoring or rejecting such information would show defensiveness or carelessness rather than this positive quality.
Frequently asked questions
What is the correct answer to this question?
Openness to improvement
Why is this the correct answer?
A complaint can reveal a gap in product quality, service, communication, or customer expectations. An entrepreneur who listens, identifies the cause, and improves the offering demonstrates openness to learning and improvement. Ignoring or rejecting such information would show defensiveness or carelessness rather than this positive quality.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
