How can customer relations be strengthened in a small enterprise?
Answer and explanation
Correct answer: By providing honest service and timely help
Trust grows when a small enterprise gives accurate product information, keeps promises, responds politely, and provides timely support after a sale. Handling complaints constructively can improve satisfaction and encourage repeat business. Ignoring complaints or making false claims damages trust and may also create legal or reputational problems. Therefore, A is correct.
Frequently asked questions
What is the correct answer to this question?
By providing honest service and timely help
Why is this the correct answer?
Trust grows when a small enterprise gives accurate product information, keeps promises, responds politely, and provides timely support after a sale. Handling complaints constructively can improve satisfaction and encourage repeat business. Ignoring complaints or making false claims damages trust and may also create legal or reputational problems. Therefore, A is correct.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Role of small businesses in India.
