An entrepreneur treated complaints as opportunities. Which attitude does this show?
Answer and explanation
Correct answer: Improvement-oriented mindset
Complaints reveal where customers experience difficulty or where the offering fails to meet expectations. Treating them as information allows the entrepreneur to investigate, correct the process, and improve satisfaction. Rejecting customers or escaping from the issue would prevent learning, so the constructive improvement-oriented attitude in A is correct.
Frequently asked questions
What is the correct answer to this question?
Improvement-oriented mindset
Why is this the correct answer?
Complaints reveal where customers experience difficulty or where the offering fails to meet expectations. Treating them as information allows the entrepreneur to investigate, correct the process, and improve satisfaction. Rejecting customers or escaping from the issue would prevent learning, so the constructive improvement-oriented attitude in A is correct.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
