An entrepreneur regularly asks customers what improvements are needed in a service. Which approach does this show?
Answer and explanation
Correct answer: Customer-centred approach
A customer-centred enterprise studies customer needs, invites feedback, and uses that information to improve its offering. Regular questions create a feedback loop between users and the entrepreneur. Hiding the product, avoiding the market, or making decisions without listening does the opposite, so A is correct.
Frequently asked questions
What is the correct answer to this question?
Customer-centred approach
Why is this the correct answer?
A customer-centred enterprise studies customer needs, invites feedback, and uses that information to improve its offering. Regular questions create a feedback loop between users and the entrepreneur. Hiding the product, avoiding the market, or making decisions without listening does the opposite, so A is correct.
Which subject and chapter does this question cover?
This is a Class 11 Business Studies question. Chapter: MSME and Business Entrepreneurship. Topic: Entrepreneurship Development.
