Which option best demonstrates the complete process of active listening?
Answer and explanation
Correct answer: Listen attentively, confirm understanding, and respond appropriately
Active listening is more than simply hearing sounds. The listener gives full attention, tries to understand the speaker’s meaning, checks understanding through a question or summary when necessary, and then gives a relevant response. Option A contains all these connected behaviours. Interrupting, replying without listening, or speaking only about oneself prevents the listener from understanding the speaker and therefore does not demonstrate active listening.
Frequently asked questions
What is the correct answer to this question?
Listen attentively, confirm understanding, and respond appropriately
Why is this the correct answer?
Active listening is more than simply hearing sounds. The listener gives full attention, tries to understand the speaker’s meaning, checks understanding through a question or summary when necessary, and then gives a relevant response. Option A contains all these connected behaviours. Interrupting, replying without listening, or speaking only about oneself prevents the listener from understanding the speaker and therefore does not demonstrate active listening.
Which subject and chapter does this question cover?
This is a Class 10 Information Technology question. Chapter: Maintain Healthy Safe and Secure Working Environment. Topic: Workplace Quality Measures.
