If the words are correct and factual, but the speaker’s tone is harsh, what effect is the message most likely to have on the receiver?
Answer and explanation
Correct answer: The message may sound negative or rude.
Tone is a non-verbal or vocal feature that affects the emotional interpretation of spoken words. A harsh tone can make accurate information sound unfriendly, disrespectful, or aggressive, which may reduce cooperation. It does not automatically increase credibility, erase the factual meaning completely, or change spoken communication into written communication.
Frequently asked questions
What is the correct answer to this question?
The message may sound negative or rude.
Why is this the correct answer?
Tone is a non-verbal or vocal feature that affects the emotional interpretation of spoken words. A harsh tone can make accurate information sound unfriendly, disrespectful, or aggressive, which may reduce cooperation. It does not automatically increase credibility, erase the factual meaning completely, or change spoken communication into written communication.
Which subject and chapter does this question cover?
This is a Class 10 Information Technology question. Chapter: Maintain Healthy Safe and Secure Working Environment.
