If a customer is explaining a complaint and the employee interrupts the customer, which skill is weak?
Answer and explanation
Correct answer: सुनने का कौशल
Interrupting prevents the employee from hearing the complete problem, relevant details, and the customer’s expectation. Good customer service requires attentive listening before responding or proposing a solution. Writing, drawing, and calculation may be useful elsewhere, but none directly addresses the failure to listen.
Frequently asked questions
What is the correct answer to this question?
सुनने का कौशल
Why is this the correct answer?
Interrupting prevents the employee from hearing the complete problem, relevant details, and the customer’s expectation. Good customer service requires attentive listening before responding or proposing a solution. Writing, drawing, and calculation may be useful elsewhere, but none directly addresses the failure to listen.
Which subject and chapter does this question cover?
This is a Class 10 Information Technology question. Chapter: Maintain Healthy Safe and Secure Working Environment. Topic: Workplace Quality Measures.
