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If a student repeatedly checks a mobile phone while someone is speaking, which communication skill appears weak?

Answer and explanation

Correct answer: Active listening

Active listening requires sustained attention to the speaker, understanding the message, and giving suitable responses. Repeatedly checking a phone divides attention and signals that the listener may miss important words, feelings, or instructions. The behaviour is therefore evidence of weak active listening. Public speaking, writing, and reading comprehension are different skills and are not directly demonstrated by this particular situation.

Related tags

Active ListeningAttentionCommunication SkillsWorkplace BehaviourWorkplace Quality MeasuresWorkplace Quality MeasureMaintain Healthy Safe And Secure Working EnvironmentInformation Technology (It)

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