ग्राहक की कही बात और छिपी जरूरत दोनों पहचानना किस कौशल को मजबूत करता है?
Identifying both what a customer says and the hidden need strengthens which skill?
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Correct Answer
C. ग्राहक सहानुभूतिCustomer empathy
Concept
Understanding hidden needs makes the solution more useful. Exam tip: remember identifying needs in customer service.
Why this answer is correct
The correct answer is C. ग्राहक सहानुभूति / Customer empathy. Understanding hidden needs makes the solution more useful. Exam tip: remember identifying needs in customer service.
Exam Tip
छिपी जरूरत समझने से समाधान अधिक उपयोगी बनता है। परीक्षा में ग्राहक सेवा में जरूरत पहचानना याद रखें।
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