यदि उद्यमी ग्राहक संतुष्टि मापने के लिए दोबारा खरीद और शिकायत दर देखता है तो वह क्या कर रहा है?
If an entrepreneur checks repeat purchase and complaint rate to measure customer satisfaction, what is being done?
Explanation opens after your attempt
B. ग्राहक अनुभव का मापनMeasurement of customer experience
Concept
Repeat purchase and complaint rate are signs of customer experience. In exams, identify measurable indicators.
Why this answer is correct
The correct answer is B. ग्राहक अनुभव का मापन / Measurement of customer experience. Repeat purchase and complaint rate are signs of customer experience. In exams, identify measurable indicators.
Exam Tip
दोबारा खरीद और शिकायत दर ग्राहक अनुभव के संकेत हैं। परीक्षा में मापनीय संकेतक पहचानें।
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