यदि ग्राहक की शिकायत सही है लेकिन कर्मचारी उसे व्यक्तिगत अपमान मान लेता है तो कौन सा कौशल विकसित करना चाहिए?
If a customer's complaint is valid but the worker treats it as personal insult which skill should be developed?
Explanation opens after your attempt
A. भावना प्रबंधन और प्रतिक्रिया विश्लेषणEmotion management and feedback analysis
Concept
A complaint should be seen as an opportunity for improvement. In exams connect complaint with feedback.
Why this answer is correct
The correct answer is A. भावना प्रबंधन और प्रतिक्रिया विश्लेषण / Emotion management and feedback analysis. A complaint should be seen as an opportunity for improvement. In exams connect complaint with feedback.
Exam Tip
शिकायत को सुधार के अवसर के रूप में देखना चाहिए। परीक्षा में complaint को feedback से जोड़ें।
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